Questions? We've got you.
Tallow, orders, subscriptions, shipping — all the little things worth knowing before you get glowing.
Frequently Asked Questions
What payment methods do you accept?
We accept all major credit cards (Visa, AMEX, Mastercard) and Shop Pay, PayPal, Google Pay.
Where do you ship?
We ship from Henderson, Nevada to customers throughout the U.S. and internationally. Shipping costs are calculated at checkout.
Can I cancel or edit my order?
Orders cannot be canceled or edited once they have been processed.
How do I track my order?
You’ll receive tracking information by email once your order ships.
What if I entered the wrong shipping address?
Contact us as soon as possible. If your order has already shipped, additional shipping fees may apply. Contact us at support@balmbeach.co
What is your return policy?
We offer a 30-day money-back guarantee. Contact us if you’re unsatisfied or if your order arrives damaged.
Can I cancel or edit my subscription?
Yes, as long as it is requested one business day prior to the subscription order being placed. To edit the frequency, scent, or other subscription information, you can access your account via the Balm Beach Website.
What should I do if my order hasn't been delivered yet?
Shipments may be subject to delays due to customs, regions, and national holidays. If you have yet to receive your order within 12 business days, or your estimated delivery date has passed, please contact us at support@balmbeach.co