Shipping & Refund Policy
By placing an order with Balm Beach, you agree to the terms below, along with our Privacy Policy and Terms of Service.
We want ordering from Balm Beach to be easy. If something goes sideways with your order, email support@balmbeach.co and we'll do our best to make it right.
Shipping
Balm Beach orders ship from Henderson, Nevada.
We ship throughout the United States and to select international destinations. Available shipping methods, rates, and estimated delivery times will be shown at checkout.
Delivery dates shown at checkout are estimates, not guarantees. Once your package has been handed off to the carrier, delays caused by the carrier, weather, holidays, customs, or other circumstances outside our control may affect delivery timing.
Tracking
You'll receive a shipping confirmation email with tracking information once your order is on the way.
Tracking information may take some time to update after the carrier receives your package.
For international shipments, tracking availability may vary after the package leaves the United States.
If your tracking link isn't working or you entered the wrong email address when placing your order, contact support@balmbeach.co and we'll help you find it.
International orders
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to Balm Beach.
Customs inspections and processing may occasionally delay delivery. Unfortunately, these delays are outside our control.
If your package is refused, rejected by customs, or returned to Balm Beach, contact us and we'll help determine the best next step.
Lost or missing packages
If your tracking shows that your package was delivered but you can't find it, give it a little time first. Carriers occasionally mark packages as delivered before they actually arrive.
We also recommend checking with household members, neighbors, your building's front desk, mailroom, or other safe delivery locations.
If your package still hasn't shown up, contact support@balmbeach.co with your order number and we'll help investigate.
Wrong shipping address
Please double-check your shipping information before completing your order.
If you notice an incorrect address after ordering, contact us as soon as possible at support@balmbeach.co.
If your order has not entered fulfillment or shipped yet, we'll make reasonable efforts to update the address.
Once an order has shipped, we may not be able to redirect it. If that happens, contact us anyway and we'll do our best to help.
Order changes & cancellations
Need to change something? Contact us within 24 hours of placing your order.
We'll make reasonable efforts to cancel the order or update things like your shipping address or order details.
Because orders can enter fulfillment quickly, changes and cancellations are not guaranteed, even when requested within the 24-hour window.
Once an order has been fulfilled or shipped, it can no longer be canceled. It may still qualify for our 30-day money-back guarantee below.
Our 30-day guarantee
Not feeling it? Let us know.
If you're unsatisfied with a Balm Beach product, contact us within 30 days of delivery and we'll work with you on a refund or other appropriate solution.
Our guarantee applies even if you've opened and reasonably tried the product.
Email support@balmbeach.co with:
- Your name
- Order number
- The product you're contacting us about
- A quick explanation of what's going on
- Depending on the situation, we may ask for photos or additional information before processing the request.
Please contact us before sending anything back. In some situations, a return may not be necessary.
We reserve the right to decline refund requests that we reasonably believe are fraudulent, abusive, or an attempt to misuse the guarantee.
Damaged, broken, defective, or incorrect items
If something arrives damaged, broken, defective, or different from what you ordered, email support@balmbeach.co within 30 days of delivery.
Include your order number and, if possible, a photo showing the issue.
We'll review it and work with you on an appropriate solution, which may include a replacement or refund.
Please hold onto the product and packaging until we've resolved the issue, since we may need additional information for shipping or fulfillment claims.
If we ask you to return an item because it arrived damaged, defective, or incorrect due to an error on our end, you won't be responsible for the return shipping cost.
Returns
Please contact us before mailing a product back.
If a return is required, we'll provide instructions on where and how to send it.
Returns sent without contacting us first may experience processing delays.
Refunds
Approved refunds are generally returned to the original payment method used for the order.
After we issue the refund, your bank, card issuer, or payment provider may need additional time to process it before the funds appear in your account.
For refunds based solely on preference or dissatisfaction, original shipping charges are generally not refundable.
If your order was incorrect, damaged, broken, or defective because of an error attributable to Balm Beach or our fulfillment process, applicable shipping charges may also be refunded where appropriate.
Subscriptions
Balm Beach subscriptions have no minimum commitment.
You can cancel, pause, skip an order, or change your delivery frequency through your subscription management page.
To prevent an upcoming subscription from processing, changes must be made at least 24 hours before your next scheduled billing date.
Changes submitted within 24 hours of the next billing date may not take effect until the following subscription cycle.
If an order has already processed, canceling your subscription will stop future subscription orders but will not automatically cancel the order that has already been placed.
Processed subscription orders remain eligible for our 30-day guarantee.
If you're having trouble accessing or managing your subscription, email support@balmbeach.co and we'll help you out.
Contact
Questions about shipping, tracking, returns, refunds, cancellations, or subscriptions?
Email support@balmbeach.co.
Balm Beach
Earth Scents LLC
1111 Mary Crest Rd
Henderson, NV 89074
United States